Shipping & Returns

EXCHANGES AND STORE CREDITS

If you are unhappy with an item you can return it for an exchange, a store credit can be issued for use over the next 12 months from date of original purchase.

You must notify MICHELI JEWELLERS within 30 days of intent to return goods and goods and we will provide you with shipping address and return details.  Please contact us at marketing@michelijewellery.com.au or 03 9509 3584.  All goods must be received in a new and unused condition (including packaging) within 30 days of purchase for an exchange or credit to be issued.  You will be responsible for any shipping on change of mind exchanges.

Exchange and store credits can be arranged via a MICHELI JEWELLERY store if a copy of the invoice is provided.

REFUNDS

We can provide a refund for change of mind if you contact us within 14 days of purchase on marketing@michelijewellery.com.au or 03 9509 3584. All goods must be received in a new and unused condition (including packaging) within 30 days of purchase for an exchange or credit to be issued.  You will be responsible for any shipping on change of mind exchanges.

Refunds are only available for goods purchased via the online store and must be returned to the online store. Refunds are NOT possible via MICHELI JEWELLERY Stores. We do not provide refunds for change of mind on goods purchased in MICHELI JEWELLERY Stores, but will happily provide an exchange or 12-month store credit.

FAULTY GOODS

Whilst every attempt is undertaken to ensure your goods arrive in perfect conditions, occasionally this does not happen.

You must contact MICHELI JEWELLERS within 48 hours to advise us of damaged for faulty goods.

Please contact our online store at marketing@michelijewellery.com.au or 03 9509 3584 for return postage details.

This is at no charge to you.   A new item will be sent to you as soon as returned goods are received and assessed.

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Malvern Boutique

Moonee Ponds Boutique

Malvern Central, Shop 11

110-122 Wattletree Rd.

Malvern, VIC, 3144
T: 03 9509 3584

Mon – Wed: 9am 5:30pm

Thur – Fri: 9am – 7:00pm

Sat: 9am – 5pm

Sun: 10am – 4pm

56 Puckle St
Moonee Ponds,

VIC 3039
T: 03 9370 8218

Mon – Fri: 9.30am – 5:30pm
Sat: 9.30am – 4pm
Sun: 10am – 3pm

 

Micheli Jewellery, All Rights Reserved © 2020.